Frequently Asked Questions
Maximum Motor Speed Warning
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EVO Max shows "Maximum Motor Speed Reached" warning during flight
Q: Why does this warning appear?
This means the motors are operating near their maximum output. It is a protection mechanism under high load conditions, not a malfunction.
Q: Is it a fault if motor power is saturated during flight?
No. It usually happens in strong winds, heavy payloads, or when using full-stick input.
Q: Is the alert normal in strong wind or aggressive maneuvers?
Yes, the system will warn you in such conditions.
Recommendations:
Check if propellers are aged or damaged.
Occasional warnings are normal and not a concern.
Avoid full-stick inputs after the warning appears.
In strong wind or heavy load, reduce flight speed and maneuver intensity.
EVO Max Speaker & Spotlight combo
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The EVO Max Speaker & Spotlight combo is not recognized after installation. What
After installation, the module should display its version number. If it is not recognized or functions abnormally, please provide an indoor test video (via Google Drive) showing the speaker and spotlight functions. This helps confirm whether the issue is due to operation, firmware, or hardware.
Troubleshooting steps:
Check if the operation is correct.
Re-upgrade the firmware (aircraft and module).
Ensure hardware installation and connections are secure.
If possible, test with another module or aircraft.
If the problem persists after these checks, repair or replacement is recommended.
Flyaway and Crash
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My aircraft was crashed. What should I do? (EVO II V3、Lite and Nano Series)
If the aircraft is crashed, please contact our customer service for help.
Please provide below information:
1. The date when the crash occurred and how it was crashed.
2.Serial number of the aircraft.
3.Pull the flight log and send to us.
How to extract the flight logs:
EVO II V3 Series :
Lite Series :
Nano Series :
Operation Step Guide:
1 Format an SD card, and create a txt file. 2 Rename it to " transmit_log". 3 Delete extension name".txt", choose confirm 4 Power on the drone and wait for 2 minutes. Then install the SD card into the slot. 5 Wait for 15 minutes (the log will be loaded into the folder automatically). 6 Then remove the SD card. 7 Put the SD card into a card reader. 8 Connect the card reader to your computer. 9 Then you will get the flight log. 10 For further help, please contact us. -
My aircraft was crashed. What should I do? (EVO Max series)
If the aircraft is crashed, please contact our customer service for help.
Please provide below information:
1. The date when the crash occurred and how it was crashed.
2.Serial number of the aircraft.
3.Pull the flight log and send to us.
How to extract the flight logs:
EVO Max 4T by APP :
EVO Max 4T by SD card :
Operation Step Guide:
1 Format an SD card, and create a txt file. 2 Rename it to "autel_log". 3 Delete extension name".txt", choose confirm 4 Power on the drone and wait for 2 minutes. Then install the SD card into the slot. 5 Wait for 15 minutes (the log will be loaded into the folder automatically). 6 Then remove the SD card. 7 Put the SD card into a card reader. 8 Connect the card reader to your computer. 9 Then you will get the flight log. 10 For further help, please contact us. -
My aircraft flew away. What should I do?
If your aircraft got lost during the flight, please contact our customer service support for help.
Please provide below information:
1.The date when the flyaway occurred and how it occurred.
2.Serial number of the aircraft.
3.Upload the flight record and send us the APP account information.
Firmware Upgrade by SD card/U disk
How to extract the logs
Unable to Pair Up Aircraft andRemote Controller
Important Precautions forBattery Installation.
Autel Dragonfish [V3 Firmware]
EVO ll V3 series latest firmware V1.1.78
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Firmware Upgrades for EVO II V3 Series.
Announcement on Software and Firmware Upgrades for EVO II V3 Series Aircraft in the EU and UK
Dear Customers:
Greetings,
In compliance with EU and UK regulations and to ensure a better flying experience, we will implement software and firmware upgrades for the EVO II V3 series aircraft used in the EU and UK on July 12, 2024.The specific versions are as follows:
Voltaris Explorer APP Version: V3.1.107
Aircraft Version: V1.1.78
Remote Control Version: V1.3.9.15
New Features:
- Added Pairing method: Double click battery power button to enter pairing mode.
Bug Fixes and Optimization:
- Optimized video transmission feed performance;
- Optimized No-fly zone function;
- Optimized Remote ID function required for EU and UK legal compliance;
- Optimized HDMI function;
- Fixed GPS update error issue;
- Fixed other known issues.
Upgrade Steps and Precautions:
- System Upgrade Notification: When your aircraft is connected to the network, the system will automatically prompt you to upgrade. We recommend that you complete the update to ensure optimal performance and safety of the device.
- Check Current Version: If you do not receive the OTA push for this version, please first check whether the current firmware version is V1.1.56 or above. If it is below V1.1.56, please upgrade to that version or above to receive the OTA push for this version.
- During the Upgrade: Ensure that the device has sufficient power and maintain a stable network connection during the upgrade process. Do not disconnect the power or network during the upgrade to avoid failure or device damage.
- After the Upgrade: Restart the device and conduct a test flight to ensure that all functions are operating normally. If you encounter any issues, please contact the VoltarisRobotics customer support team promptly.
Precautions:
Do not perform firmware upgrades during flight.
Ensure that the upgrade is carried out in a safe environment to avoid any potential interference.
Follow the prompts strictly to avoid device malfunction due to improper operation.
If you have any questions or need further assistance, please contact us through the following channels:
Email:David@ibt-tech.com
Official Website:
Thank you for your continued support and trust in VoltarisRobotics.
Happy flying!
The VoltarisRobotics Team
C2 Certification for European> Drone Regulation
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C2 Certification for EVO II V3 Series
How to apply for the C2 Class Identification Label for EVO II V3 series:
Customer service agent will reach out to you after you submit the application.
For more information, you can check our official website.
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C2 Certification for EVO Max Series
How to apply for the C2 Class Identification Label for EVO Max series:
Customer service agent will reach out to you after you submit the application.
For more information, you can check our official website.
No Fly Zone
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My aircraft cannot fly in restriction zone after I submitted NFZ application.
1. Your application will be reviewed within 24 hours after the submission. Restriction unlock will be done within 48 hours if the request gets approved.
2. Please make sure your aircraft is in GPS mode when flying.
3. Please check the map in your Autel APP to see whether the current location is in UNLOCK zone.
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How can I unlock the NO FLY ZONEPlease visit below official website to complete the application to unlock the restriction.
Live broadcast
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Which remote live streaming platforms does Autel Explorer APP support?Platforms that support RTMP live streaming (you can contact the staff of the corresponding live feed platform to confirm whether the platform supports RTMP live streaming)
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How to use the Live in Autel Explorer APPFind the Live section in the settings, turn on the Live switch, and paste in the RTMP address obtained from the live feed platform into the "RTMP address"
Taking photos and photography
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Can I shoot a picture while recording a video ?Yes, it is supported in Nano and Lite series, while EVO II series do not support.
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How to get the shooting raw files?
For Nano and Lite series, you can fast download the shooting raw files via WIFI.
For EVO II series, you will need to use a data cable to connect the aircraft and get them.
Others
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EVO Max shows "Maximum Motor Speed Reached" warning during flight
Q: Why does this warning appear?
This means the motors are operating near their maximum output. It is a protection mechanism under high load conditions, not a malfunction.Q: Is it a fault if motor power is saturated during flight?
No. It usually happens in strong winds, heavy payloads, or when using full-stick input.Q: Is the alert normal in strong wind or aggressive maneuvers?
Yes, the system will warn you in such conditions.Recommendations:
Check if propellers are aged or damaged.
Occasional warnings are normal and not a concern.
Avoid full-stick inputs after the warning appears.
In strong wind or heavy load, reduce flight speed and maneuver intensity.
-
The EVO Max Speaker & Spotlight combo is not recognized after installation. What
After installation, the module should display its version number. If it is not recognized or functions abnormally, please provide an indoor test video (via Google Drive) showing the speaker and spotlight functions. This helps confirm whether the issue is due to operation, firmware, or hardware.
Troubleshooting steps:
Check if the operation is correct.
Re-upgrade the firmware (aircraft and module).
Ensure hardware installation and connections are secure.
If possible, test with another module or aircraft.
If the problem persists after these checks, repair or replacement is recommended.
-
Can I use the same account to log in Autel Sky and Autel Explorer ?Yes, you can use the same account.
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Am i going to use my real-name for registration?Please follow your local policy to register the drones.
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I can not activate my Autel Care.Please ensure your drone is meet with Autel Care activation condition. (Serial number and service key is different.Please distinguish between the number 0 and letter O.)
